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Use cases

Five nights, five problems solved.

Real scenarios, with the numbers from our client venues. Every one of them plays out at your venue too — it's exactly what we show in a demo.

01 · No-show02 · DM at 3 AM03 · Quiet Thursday04 · Bad review05 · VIP booth

Case 01 — Sat. 4:12 AM · close of night

Charge for a Saturday no-show

A table of 8 booked since Tuesday, nobody there at 1 AM. Before: an empty booth on a Saturday, an awkward phone call on Monday, and nothing to show for it.

  • Card on file taken at booking from 8 guests up — the guest commits
  • Penalty rate per night, shown at the moment they book
  • Close of night: absentees are marked no-show automatically, the penalty goes out on its own
€150charged Sunday at 12:00 PM, with no manual action — €23,400 billed in a year at one client venue.

See the module — bookings & no-shows →

Case 02 — Sat. 3:12 AM · Instagram

Answer a DM at 3 AM

"Got a table for 6 on Saturday?" at 3:12 AM. Before: read on waking up, answered at noon — the group had booked somewhere else.

  • The AI Concierge answers in seconds, from your menu and your rooms
  • It offers the booth rather than standard entry, and holds the table for 15 minutes
  • Booking confirmed with card on file — the conversation stays readable in the Inbox
3:14 AMthe booking lands two minutes later — 38% of bookings come in between 1 AM and 9 AM.

See the module — AI Concierge →

Case 03 — Thu. 6:00 PM · SMS campaign

Fill a quiet Thursday

Rooftop reopened, decent line-up, room two-thirds empty. Before: an Instagram post lost in the feed, and flyers.

  • The "Regulars" segment pulled from the CRM — 1,240 guests who already come
  • One SMS: guestlist on us before 11 PM, reply YES
  • The bookings land back in NightBook, source "campaign" tracked
89 bookingsfor €62 of messages — a 7.2% booking rate on the segment.

See the module — campaigns →

Case 04 — Sun. 9:00 AM · post-night reviews

Contain a bad night

Cloakroom overrun, a 40-minute queue. Before: three public 2★ on Google by Sunday, visible for years.

  • An SMS the next morning to everyone who checked in at the door
  • ≥ 4★: the guest goes to Google. < 4★: the review comes to you in private
  • The manager replies from NightBook — the story gets settled in-house
4.6 ★the public rating doesn't move — the 2★ got an answer Monday at 10:04 AM, in private.

See the module — reviews & reputation →

Case 05 — Sat. 12:40 AM · table M2

Sell the VIP booth, not the door ticket

Two standard entries — that's what this group would have bought at the window. Before: nobody there to offer them better at the right moment.

  • The bottle menu lives inside the booking — the promoter and the agent both offer it
  • Booth booked with the bottles set down before they arrive
  • At the door, staff checks the order at check-in
+€740on a single table, vs two standard entries — multiplied across a full Saturday.

See the module — bottle service →

The next night can
go exactly like this.

Every scenario above already runs at our client venues. We'll show you each one on your own nights.

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