Your rating climbs on its own.
The next morning, a text goes out to everyone who checked in. Four stars and up: straight to Google. Below that: the feedback comes to you, in private — handled calmly, never on display.
"Best night of the year." — sent to Google the moment she tapped, published. Club rating: 4.6★.
"40 min queuing for the cloakroom…" — received in private, linked to his profile, manager replied Mon. 10:04 AM.
- 2.8 → 3.9★
- in four months — the Google rating at one client venue
- 34%
- of checked-in guests leave a review — the text lands at the right moment
- < 48h
- median manager reply time on private feedback
How it works
Sunday morning works for you.
The text sends itself.
The next morning, to everyone who checked in at the door — never to those refused, never twice. You stop thinking about it.
The fork does the sorting.
≥ 4★: the guest is invited to post on Google. < 4★: their feedback comes to you in private, linked to their profile.
You reply from one place.
Private feedback is handled inside NightBook, with the guest's history in front of you. A 2★ handled well often walks back in.
Routing, owned
Steering isn't rigging.
- The unhappy guest is heard — in private, by a human, fast. Not buried.
- No invented reviews, no bought stars: we steer the moment, we never write a word
- The guest stays free — posting on Google is never blocked, either way
- Every private review is logged, linked to the profile, with the manager's reply
Post-night reviews are an add-on.
+€79/month on either plan — switched on from your settings, one toggle.
Take back control
of your rating.
We plug in the post-night SMS, the fork starts sorting from the very first weekend. The stars follow.
Book a demoReply within 24h · demo@nightbook.fr